Privacy Policy

Last updated: June 18, 2026

Hooked Seafood Bistro & Grill (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you use our website at hookedseafoodbistro.com or interact with us.

1. Information We Collect

We may collect the following types of personal information:

• Contact information — name, phone number, email address when you place an order, make a reservation, purchase a gift card or contact us.
• Order information — items ordered, delivery address, payment method, special instructions.
• Technical information — IP address, browser type, pages visited, time spent on pages (via analytics cookies).
• Communications — messages you send us via the contact form or WhatsApp.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your food orders
• Issue and manage gift cards
• Respond to your enquiries and messages
• Send order confirmations and updates
• Improve our website and services
• Comply with legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

3. Payment Information

We do not store your bank account details on our servers. Payments are processed via bank transfer (NCB) or confirmed manually. Any payment proof you send us via WhatsApp is used solely to verify your transaction and is not stored beyond what is necessary.

4. Cookies

Our website uses cookies to improve your browsing experience. These include:

• Essential cookies — required for the website to function (e.g. your shopping cart, session).
• Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics). These are only set with your consent.

You can manage or withdraw cookie consent at any time by clicking “Cookie Settings” in our cookie banner or adjusting your browser settings.

5. Data Retention

We retain your order and contact information for up to 2 years for operational and legal compliance purposes. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to processing of your data
• Withdraw consent at any time

To exercise any of these rights, contact us at hookedseafood20@gmail.com or call 876-860-0927.

7. Third-Party Services

Our website uses the following third-party services which have their own privacy policies:

• Google Maps — for location display (Google Privacy Policy)
• Google Analytics — for website analytics (only with your consent)
• WhatsApp Business — for order and enquiry communications
• Google Fonts — for typography

8. Security

We take reasonable technical and organisational measures to protect your data. Our website runs on HTTPS (SSL encryption). Admin access is protected by two-factor authentication (2FA). However, no method of internet transmission is 100% secure.

9. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hookedseafood20@gmail.com
• Phone: 876-860-0927
• Address: 24½ Caledonia Road, Mandeville, Jamaica